Return and Exchange

Return & Exchange Conditions

As a cargo company, we work with UPS and FEDEX. You can make your return and exchange shipments using these companies. You can return the products you have purchased from the online website within 14 days after the delivery date and retake the whole amount you paid.

Products manufactured specifically for one individual, with individualization or alteration on them due to customer demand cannot be returned/exchanged. We do not accept the return/exchange of products which have lost their originality due to usage, scratches or similar reasons. Products should be sent back in the way that they were received.

There are no refunds/exchanges on the products that are custom manufactured or personalized or modified upon customer request. Return/exchange of products that have become worn, scratched or lost their authenticity due to similar reasons is not accepted. Products must be shipped as received.

In order to benefit from the rights of return and exchange, you must fill in the rma form on this page and send it to us by clicking the link www.stockphones.com/rma within 14 days from the delivery date and you need to print it out and put it in the product you are going to return/exchange.

Products that you fill out the form on https://stockphones.com/rma/ and do not send with this form will not be considered for return and will not be received.

You need to send back products that you want to return wholly in the way that they reached you to the address specified for this purpose after sending the required notification, together with invoice, waybill, certificate, insurance forms and if any, with bonus products, with packaged products unopened. The VAT and if any, other legal responsibilities are not returned for products sent back without the original invoice.

For return process to take place, you must tell the cargo official within the highest proximity of you that there is an exchange/return shipment on behalf of stockphones.com. This way you can complete your return/exchange shipment. Our customers do not pay shipment fee for this procedure.

Credit card returns are made by stockphones to the customer’s card within 3 working days at the latest after the goods reach stockphones. Reflection of the amount to the card takes place within 1-7 days due to inter-bank procedures.

Only the amount of products purchased is returned. Only return products with barcodes are accepted. It is not possible to return products with changed body, processed products and products without an invoice.

It is not possible to return the products which have been modified. These products include products modified by stockphones upon request from the customer, modifications made by the customer after the purchase of the product by himself or by third parties, and tailor-made products.

For any questions, you can contact us through the phone no (+31) 073 6240420 in business days and hours.

hen you would like to return your order, you can click here, download the return form and fill it in, send it back to us together with products you would like to return.